INBOUND MARKETS LLC

PRIVACY POLICY

Effective Date: July 1, 2026

This Privacy Policy explains how Inbound Markets LLC (“Inbound Markets,” “IM,” “Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information through our websites, digital platforms, market infrastructure, lead-routing systems, call tracking systems, forms, SMS/email workflows, AI-supported response workflows, and related commercial services.

By using our websites, submitting an inquiry, calling a tracked number, completing a form, communicating with us, receiving routed inquiries, paying an invoice, or participating in the Inbound Markets network, you agree to this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

• InboundMarkets.com;
• Market-specific websites, landing pages, and digital properties operated or supported by Inbound Markets;
• Phone calls and call tracking systems;
• Web forms and inquiry forms;
• SMS/text message workflows;
• Email communications;
• AI-supported intake, routing, response, and summary workflows;
• CRM, automation, analytics, and lead-routing systems;
• Licensed operator and territory relationships;
• Payment and invoice interactions;
• Other related digital infrastructure and commercial services.

This Policy applies to prospects, customers, licensees, operators, vendors, business contacts, website visitors, and other users who interact with Inbound Markets systems.

2. Information We Collect

We may collect the following categories of information:

A. Contact Information

This may include:

• Name;
• Business name;
• Email address;
• Phone number;
• Mailing address;
• Service location;
• Company role or title;
• Territory or market interest.

B. Inquiry and Service Request Information

When you submit a form, call, text, email, or request information, we may collect:

• Type of service requested;
• Location or service area;
• Business size or site details;
• Existing provider information;
• Timeline or urgency;
• Budget or service preferences;
• Qualification details;
• Notes, summaries, transcripts, or intake records;
• Any additional information voluntarily provided.

C. Call, SMS, Email, and Communication Data

We may collect or process:

• Call recordings;
• Call transcripts;
• Call metadata;
• Caller ID information;
• SMS/text message content;
• Email content;
• Form submissions;
• Chat or AI-assisted intake records;
• Communication timestamps;
• Routing history;
• Follow-up activity.

Calls may be recorded, transcribed, summarized, routed, or analyzed where permitted by law and platform settings.

D. Website and Technical Data

We may collect technical and usage information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referral source;
• Pages visited;
• Time on site;
• Form interaction data;
• Click activity;
• Cookies and similar tracking data;
• Analytics and conversion data;
• General geographic location derived from device or IP data.

E. Licensee and Operator Data

For licensed operators, franchisees, vendors, and business partners, we may collect:

• Business contact information;
• Territory information;
• Billing information;
• Invoice and payment records;
• License activity;
• Routed inquiry history;
• Response performance;
• Market participation records;
• Account communications;
• Agreement and authorization records.

F. Payment and Billing Information

We may collect or process billing-related information, including:

• Billing contact information;
• Invoice details;
• Payment authorization records;
• Payment status;
• Transaction history;
• Last four digits or payment-method identifiers;
• ACH, credit card, or payment processor references.

We do not intentionally store full credit card numbers unless handled through a secure third-party payment processor.

3. How We Collect Information

We may collect information directly from you when you:

• Visit our website;
• Submit a form;
• Call a tracked phone number;
• Send a text message;
• Email us;
• Sign an agreement;
• Pay an invoice;
• Authorize recurring billing;
• Request service information;
• Receive or respond to routed inquiries;
• Participate as a licensed operator or territory partner.

We may also collect information automatically through cookies, analytics tools, call tracking systems, CRM platforms, payment systems, automation tools, AI-supported workflows, and other third-party service providers.

4. How We Use Information

We may use collected information to:

• Respond to inquiries;
• Route service requests to appropriate operators, licensees, franchisees, vendors, or service providers;
• Operate licensed market infrastructure;
• Support inbound demand systems;
• Capture, qualify, and route opportunities;
• Provide AI-supported intake, response, summaries, and routing;
• Send notifications, confirmations, and follow-up communications;
• Manage licensee and operator relationships;
• Process invoices and payments;
• Provide customer, operator, and account support;
• Monitor lead routing and response performance;
• Improve websites, workflows, routing logic, and platform systems;
• Analyze market activity and territory performance;
• Prevent misuse, fraud, unauthorized access, or platform abuse;
• Enforce agreements, invoices, terms, and policies;
• Comply with legal, regulatory, and business obligations.

5. Lead Routing and Service Provider Sharing

When a prospect submits an inquiry, calls, texts, emails, or otherwise requests service through an Inbound Markets platform, we may route that inquiry to a participating service provider, licensed operator, franchisee, vendor, or qualified local company.

Information shared may include:

• Name;
• Phone number;
• Email address;
• Business name;
• Service location;
• Service category;
• Inquiry details;
• Call/form/SMS/email notes;
• AI-generated summaries or intake details;
• Relevant qualification information.

We may route an inquiry to another provider if the initially designated operator cannot respond, cannot fulfill, does not service the area, does not match the requested service, fails to respond, or is otherwise unable or unwilling to pursue the opportunity.

Inbound Markets is not responsible for the privacy practices, sales process, representations, service delivery, customer contracts, or downstream conduct of independent operators, franchisees, vendors, or third-party service providers.

6. AI-Supported Workflows

Inbound Markets may use AI-supported tools and automation to assist with:

• Call intake;
• Inquiry capture;
• Lead qualification;
• Call or message summaries;
• Form interpretation;
• SMS/email workflow support;
• Routing decisions;
• Opportunity categorization;
• Response timing;
• Internal review and quality control.

AI-supported workflows are used to improve speed, routing, structure, and communication efficiency. They may not be perfect or error-free. Users and licensees remain responsible for reviewing information, confirming accuracy, and making independent business decisions.

7. Call Recording and Tracking

Calls made to or from Inbound Markets-controlled phone numbers may be tracked, recorded, transcribed, summarized, analyzed, or routed where permitted by law.

Call recording disclosures may be provided through recorded prompts, website language, call settings, or other reasonable notices.

If you do not wish to be recorded, you should notify the call recipient or discontinue the call and contact us through another available method.

Licensees and operators are responsible for their own call recording, telemarketing, texting, email, and customer communication compliance when contacting prospects or customers.

8. SMS/Text Messaging

If you provide a phone number, submit a form, call us, text us, or otherwise engage with our systems, we or participating providers may contact you by phone or text regarding your inquiry, service request, account, license, invoice, or related business matter.

Message and data rates may apply. Message frequency may vary.

You may opt out of promotional SMS communications by replying STOP where supported. You may request help by replying HELP where supported.

Transactional or service-related messages may still be sent where permitted by law.

9. Email Communications

We may send emails related to:

• Service inquiries;
• Routed opportunities;
• Account activity;
• Licensing;
• Billing;
• Invoices;
• Agreements;
• Operational notices;
• Support;
• Market updates;
• Follow-up communications.

You may unsubscribe from marketing emails where an unsubscribe option is provided. Operational, billing, legal, and transactional emails may still be sent where permitted by law.

10. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, call tracking scripts, conversion tracking, and similar technologies to:

• Understand website performance;
• Measure traffic and engagement;
• Improve user experience;
• Track form submissions;
• Support routing and attribution;
• Analyze market demand;
• Improve advertising and search performance;
• Detect fraud or misuse.

You may be able to disable cookies through your browser settings, but some website features may not function properly.

11. Third-Party Service Providers

We may share information with third-party service providers that help us operate, support, or improve our business, including:

• Hosting providers;
• CRM systems;
• Call tracking platforms;
• SMS/email providers;
• AI service providers;
• Analytics platforms;
• Payment processors;
• Invoice platforms;
• Automation systems;
• Form providers;
• Data storage providers;
• Contractors and technical support providers;
• Legal, accounting, and business advisors.

These providers may process information on our behalf and are expected to use information only as needed to provide their services or comply with legal obligations.

12. Payment Processors

Payments may be processed through third-party payment processors, invoice systems, ACH providers, credit card processors, or CRM billing platforms.

Payment processors may collect and process billing information according to their own terms and privacy policies.

Inbound Markets does not intentionally store full payment card numbers unless handled through a secure third-party processor.

13. How We Share Information

We may share information:

• With participating operators, franchisees, vendors, or service providers to respond to inquiries;
• With licensees or territory partners for routing and fulfillment;
• With Digital Media Assets LLC for operational, technical, administrative, media, routing, AI workflow, and infrastructure support;
• With Parooze Ventures LLC or affiliated entities for ownership, administrative, legal, or business purposes;
• With vendors and contractors that support our systems;
• With payment processors and billing platforms;
• With legal, accounting, compliance, or business advisors;
• If required by law, subpoena, court order, or regulatory request;
• To enforce agreements, invoices, terms, or policies;
• To protect rights, safety, customer trust, market integrity, or infrastructure value;
• In connection with a business transfer, restructuring, merger, asset sale, acquisition, or internal reorganization.

14. Data Retention

We retain information for as long as reasonably necessary to:

• Respond to inquiries;
• Route and manage opportunities;
• Provide licensed services;
• Maintain records;
• Improve systems;
• Support billing and accounting;
• Enforce agreements;
• Resolve disputes;
• Comply with legal obligations;
• Protect market infrastructure;
• Maintain business records.

Retention periods may vary based on the type of data, business need, legal requirements, and platform settings.

15. Data Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

No system can be guaranteed completely secure. Users, licensees, and operators are responsible for maintaining the confidentiality of their own systems, accounts, devices, passwords, and communications.

16. Confidential Business Data

Licensees and operators may receive confidential or proprietary business information, including market data, inquiry data, routing logic, AI workflow details, territory strategy, pricing, performance information, and customer inquiry details.

Such information may be subject to separate confidentiality obligations under Inbound Markets’ Platform License & Market Access Terms, invoices, agreements, and license schedules.

17. Consumer and Prospect Choices

Depending on your relationship with Inbound Markets and applicable law, you may request to:

• Access certain personal information;
• Correct inaccurate information;
• Delete certain information;
• Opt out of certain marketing communications;
• Opt out of certain SMS communications;
• Ask how information is used or shared;
• Request information about data practices.

Some requests may be limited by legal, operational, billing, recordkeeping, security, fraud-prevention, or dispute-resolution needs.

18. California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including rights to know, access, correct, delete, or limit certain uses of personal information, subject to applicable exceptions.

We may collect the following categories of personal information:

• Identifiers;
• Commercial information;
• Internet or electronic activity information;
• Geolocation information at a general level;
• Audio, electronic, or communication information;
• Professional or business-related information;
• Inferences related to inquiry or service interest.

We use this information for the business and commercial purposes described in this Privacy Policy.

We do not knowingly sell personal information in the traditional sense. However, some analytics, advertising, or tracking technologies may be considered “sharing” or “targeted advertising” under certain privacy laws. If required, we will provide appropriate opt-out mechanisms.

California residents may contact us using the information in the Contact section below.

19. Other State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable law, including rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information.

Where required by law, we will provide reasonable methods to submit and process such requests.

20. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

21. Do Not Track

Some browsers provide “Do Not Track” signals. Our websites may not currently respond to all Do Not Track signals.

You may control cookies and tracking through browser settings and any available cookie or privacy tools provided on our websites.

22. International Users

Inbound Markets is based in the United States. If you access our websites or services from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your jurisdiction.

23. Links to Third-Party Websites

Our websites, emails, messages, or routed communications may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, policies, security, or conduct of third-party websites or services.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on our website with a revised effective date.

For material changes, we may provide notice by website notice, email, invoice notice, platform notice, or other reasonable method.

Continued use of our websites, services, licensed infrastructure, or participation in the Inbound Markets network after updates become effective constitutes acceptance of the updated Privacy Policy.

25. Contact

For questions, privacy requests, billing-related privacy concerns, or legal communications, contact:

Inbound Markets LLC
Email: support@inboundmarkets.com
Website: InboundMarkets.com https://www.inboundmarkets.com
Mailing Address: 1 SE Ocean Blvd. Stuart, FL 34994